Cases

Private AI on Drupal, in practice

Three organisations with thousands of pages behind a login, and what changed once members could ask instead of search.

A professional association turns 4,000 member articles into answers

Members paid for access to a knowledge base they could not navigate, so they emailed the secretariat instead. A private AI chatbot on their Drupal site now answers the same questions in seconds, with a link to the circular.

4,000: member articles indexed
60%: fewer questions by email

Government

A public sector organisation makes its intranet answerable without anything leaving the network

Internal guidance was scattered across departments on a Drupal intranet. Staff asked colleagues instead of searching. Everything now runs on their own servers, model included.

0: content left the network
12: departments in one index

Paid knowledge platform

A paid knowledge platform makes a fifteen year archive worth paying for again

Subscribers used the newest articles and ignored the rest, which made the archive hard to justify at renewal. Semantic answers across three subscription tiers changed which content gets read.

9,000: articles behind the paywall
3: subscription tiers, one index

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